Support Page

Tech Support   Help Center

In order to streamline support requests and better serve you, we have implemented a support ticket system.  Enter any service requests here so we may properly track them. Help Center

Shipping Information

Please allow up to 48 hours to process your order. We are not amazon.com with hundreds of workers that can process your order over night. Motor kits are tested and wheels trued before shipment. We know you are anxious to get riding and we will process your order asap. We use UPS ground or USPS for the kits and parts, and a trucking company for the ebikes. You can request 2nd day delivery at the time of ordering, we will notify you of the extra cost. The truck shipments for the ebikes take 7-10 days. Shipping to Alaska and Hawaii costs extra, please ask for quote. We will ship to most countries (except Brazil due to import restrictions). Please request a quote.

Repair Service

Hightekbikes offers a phone consulting service, available to anyone, to help you repair your device (or any ebike related subjects). The fee is $60/hour, payable online in advance with a ten minute minimum. It is recommended that you work on your ebike during the call. It is also recommended to have a volt meter. Customers who have purchased a motor kit or ebike from Hightekbikes receive this service for free (limit one hour/month). You will be speaking with an electronics engineer with 10 years experience in the electric bike industry.

Alternately, you may send us your motor and/or controller for evaluation and repair in our shop. The charge for troubleshooting and evaluation is $25 which is applicable towards any repair charge. Does not include return shipping. You will be given an estimate. A few examples are $50 to repair broken wires at the axle, and $50 to replace a mosfet in a controller. Fee is payable in our online store under misc. charges/consulting.

Documentation

Aotema Motor Kit Installation Manual   (PDF)

Rear Motor Kit Installation Manual   (PDF)

Battery_Instructions   (PDF)

High Power Controller Instructions   (PDF)



Electric Bike Warranty

Battery Pack Warranty

Aotema Motor Kit Warranty






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